Dear guest, on behalf of the APEIRON ATHENA apartments team, we sincerely thank you for your choice and wish you a pleasant stay.
For security reasons and proper functioning of all areas of APEIRON ATHENA, please read and follow the operating regulations.
1. Apeiron provides services according to its category and standards. In case of complaints regarding the quality of the services offered in the apartments, please report them to the reception, as this way we will be able to take the appropriate actions immediately
2. The company “Apeiron” is obliged to ensure the following benefits and services:
– Conditions for the best possible stay and rest,
– Secure stay, including security to protect your privacy and personal data,
– Professional customer service,
– Room cleaning and making necessary equipment repairs,
– In case of damage – efficient service for their repair or replacement.
3. Upon request, “Apeiron” provides its visitors with the following services:
– Provision of all information related to accommodation and travel in Attica regarding the possibility of visiting archeological sites, religious sites, wellness-health and personal development sites as well as all recreational event sites that can be held during the their accommodation, as well as information on the transportation of visitors from the airport, ports or ISAP stations both for Atiki and for the whole of Greece. All leisure boat trips are organized by Apeiron’s concierge department
– Storage of luggage during the stay (Apeiron reserves the right to refuse storage of luggage on dates other than the dates of the guest’s stay and items that do not have the characteristics of personal luggage.)
4. Apeiron’s apartments are rented per night. In the event that, during the rental of the apartment, the guest departs earlier, the charge does not change
5. The stay at Apeiron Apartments can be extended at the guest’s request, provided there is availability.
6. Common quiet times at APEIRON ATHENA are as follows: from 2:00 PM to 5:30 PM and from 10:00 PM to 8:00 AM. We warmly request all visitors to show the required respect with the sole purpose of the excellent stay and rest of all the residents
7. The visitor of APEIRON does not have the right to transfer-rent the room to third parties, even if the period for which the payment has been made has not expired.
8. Persons who are not registered guests have the right to stay in the apartment from 8:00 a.m. to 10:00 p.m. Without being able to use the gym or massage facilities
9. The management of Apeiron Athena reserves the right to refuse the rental to a guest who, during a previous stay, has proven to have violated the hotel’s regulations, causing damage to the property or to the guests, or to the employees, or otherwise disturbed the peaceful stay of the guests. visitors or the smooth functioning of the space
10. Apeiron does not have a guarded parking area and is not responsible for damage or loss of a car or other vehicle belonging to the visitor.
11. when leaving the room, every time, the guest must check the door is closed.
12. The guest of Apeiron is financially responsible for any damage or destruction of the hotel’s equipment and technical devices that occur due to his fault or due to the fault of the people who visit him.
13. Due to fire safety, it is strictly forbidden to use heaters, electric irons and other devices in the apartments that do not belong to the equipment of the room. When leaving the room, the Apeiron guest is obliged to take the electricity card from the room with him.
14. Personal belongings forgotten by guests in an apartment will be sent back to the address indicated by the guest and at his own expense as he must choose and notify the transport company. The items remain in the Lost and found section for for a period of 3 months.
15. The use of the gym is only allowed between 10-14.00 and 17.30-20.30. Children UNDER 16 are prohibited in the area.
16. Parents and guardians are responsible for the safety of children at the hotel.
17. Smoking and electronic cigarettes are strictly prohibited in all areas, except for balconies, patios and gardens. If, during the customer’s stay, cigarette residues or the smell of smoke are found in the room, we will be forced to charge the amount of €50 for the additional biological cleaning of the room.
18. Events – parties – meals beyond the declared persons of stay are prohibited at Apeiron Athena if there has been no written information to Apeiron in order to give the required permission as well as the space charges for the extra persons – and services. In the event that one of the residents invites people – creating an event on the premises of Apeiron without the written consent of Apeiron Athena, the management reserves the right to immediately stop the event, remove the crowd and compensate the client (depending on the invited people ) with the presence of the Police
19. Visitors with serious illnesses who are in immediate need of therapeutic or auxiliary equipment must inform Apeiron when booking. Otherwise, the venue bears no responsibility for failure in their compatible operation or for possible power outages in the area which will not allow the therapeutic operation of the machines for a longer period of time
20. In all areas of Apeiron Athena, the use of narcotic substances, hallucinogens, the possession and use of weapons is prohibited. Visitors with a firearms license must send all the legal documents required by Greek Legislation at the time of their reservation
21. Hotel Apeiron accepts guests with pets. Each apartment can accommodate one pet of any size or 2 small pets of 4 kg each. All pet owners must have a pet health book, a chip declaration in the municipality where they live and in which they are certified as legal owners. Upon their arrival at Apeiron, the apartment they will be staying in will be checked in their presence and they will sign a declaration of responsibility for the compensation of possible damage to the area from the pet Mandatory payment of 150e as a guarantee you will pay to the resection. In the event that upon their departure it is found that there has been damage or dirt in the place where they lived, the guarantee will be withheld as well as any other amount defined as compensation. In any other case, when the condition of the apartment is exactly the same as it was delivered, the guarantee is returned to the customer in exactly the same way as it was originally paid. All pets are prohibited in the massage, gym and conference room areas. Birds, rodents, snakes and lizards are not allowed in Apeiron Athena
22. Customers under the age of 18 cannot make a reservation at Apeiron Athena
23. The elevator must be used in the correct way as indicated inside for everyone’s safety
Reservation/Cancellation Policy & Payment Methods
1. Prices
The price mentioned in the offer is the price of staying in the apartment and includes all charges, including:
– use of the laundry room once a week,
– Wi-Fi
– information on accommodation in Athens: on attractions, ship and bus routes, information on beaches, events, car rental, etc.
– use of cot, high chair and playpen.
2. Payment terms
Payments for reservations are made by credit card (we accept Visa and Mastercard), by bank transfer or cash upon arrival (check-in) of the customer.
Payment confirmation (receipt or invoice) will be issued on the day of departure.
3. Arrival / Departure Policy:
Arrival: 15.00 to 23.00
Departure: 11:00
Please inform in advance in case of late arrival – after 23.00.
4. Arrival
Completion of the visitor’s details and presentation of his identity card are carried out on the day of arrival.
5. Departure
If you want to stay in the room for more hours (subject to availability) you must arrange with the Reception (charges apply) one day before your departure. The extension of your stay will be possible depending on the availability of the apartment. The cost of extending the stay until 18.00 is 50% of the daily price. Extended stay and departure later than 18:00 will be classified as an extra day and 100% of the daily rate will be charged.
6. Cancellation terms
In case you want to leave earlier than previously agreed, we will have to add 50% of the amount of unused days to your account.
USEFUL INFORMATION
1. Hotel rooms are cleaned every second day except Sunday.
At the guest’s request, additional cleaning of the room is possible. The cost for additional cleaning is EUR 15 per day
If there is a need for additional cleaning, report it to the reception on the same day by 10.00 at the latest.
2. Towels are changed every two days and bed linen is changed every four days.
At the guest’s request, it is possible to change sheets and towels more often. For the need to change the days when no change was foreseen, please inform the reception no later than 10.00.
The cost for an additional change is 12 EUR.
3. Due to the low capacity of the drain pipes, place toilet paper in the bin located in the bathroom – never in the toilet.
4. The tap water is drinkable.
5. Power in the room is activated by a card that is connected as a key fob or is the room key. Please do not leave the card in the room during your absence. In addition, please remember to turn off all electrical appliances when leaving the room due to the risk of fire.
6. Garbage on the hotel site looks unsightly and is a source of germs, so please throw it in the bin.
7. The cleaning equipment available to customers (brooms, mops, mops, etc.) is located in the basement on the right under the stairs. If you no longer need it, please return it to the same place after use. Thank you.
9. In the hotel area, you prohibit the feeding of outside animals (cats, birds, etc.).
10. For the safety of guests, cameras have been installed at the entrances of the hotel.
11. There is also a laundry room available to guests after 16:00. The use of the space is allowed only for adults. Washing 1 time a week is free, more often the use of the space you charge 5 EUR for each wash. Guests are required to inform the hotel staff if they wish to use the washing machine.
12. All windows and patio doors have screens.
Visitors are responsible for their use.
USEFUL PHONE NUMBERS
Emergency telephone numbers
National Center for Immediate Assistance (ECAB): 166
Poison Center: +30 210 7793777
Emergency call: 112
Immediate Police Action: 100
Fire Department: 199
Immediate Coast Guard intervention: 108